Planning for Showings

When a buyer wants to see a property, the buyer’s agent makes an appointment with the seller’s agent. This is done by calling the agent’s company or the agent himself or herself and asking for a “showing” appointment. When I first started at Bray Real Estate, I would hear “showing appointment” on the overhead system & I wondered what that meant. At Bray there are people who set showing appointments for Bray properties & they answer the phone for showings. They talk to the buyer’s agent & find out what time the buyer would like to see the property. They also let the buyer’s agent know if there are specific instructions about when & how to get into the house.

When I am working with a seller, someone who wants to sell their property, I gather lots of information from them. One item we need to discuss is how people will make an appointment to look at the property. After all, you have to see the property first to know if you like it enough to buy it. Will the owner need to be there to open the door for the buyer & then leave? Will there be a lockbox on the door with a door key inside? Will there be a combination lock, letters or numbers, on the door with a door key inside? Will there be a special set of keys, like HUD keys, needed to get inside? Once we’ve decided about how to enter the property, we need to think about how much notice should be given & when is a good time. Does the homeowner need time, such as 2-hours notice, to get pets out of the house? Does the homeowner need time to tidy up before someone comes in? If there are tenants in the house, they legally get 24 hours notice before someone can enter, but sometimes tenants will let showings be scheduled with less notice. Are there times that are “off-limits,” such as a day sleeper allowing showings only after 4:00 PM? Are there religious times that the family does not want to be away from the house, such as Sabbath dinners? How will the seller be contacted? Can a message be left on a cell phone? Does the showing desk have to actually talk with the seller & get an okay for the showing appointment to happen? All these considerations are worked out when the property goes on sale, so that showing desk people know how to make the best appointments.

In my next post, we'll walk through a typical showing.